Disability Resource Association (DRA) respects your privacy and is committed to protecting the
information you share with us through our website, email communications, and text messaging.
This Privacy Policy applies only to information collected through:
• our website
• online forms
• email communications
• SMS/text messaging communications
It does not govern confidential program or service records maintained through separate service
processes.
1. Information We Collect
A. Information You Provide
When you use our website or contact us, you may voluntarily provide:
• Name
• Email address
• Phone number
• Mailing address
• Message content or inquiry details
• Communication preferences
If you send us emails or complete website forms, we may retain those communications and our
responses.
B. Cookies and Analytics
Our website may use cookies or similar technologies to:
• support website performance
• analyze general usage patterns
• improve accessibility and user experience
Cookies do not collect sensitive personal service information. You may disable cookies through
your browser settings.
2. How We Use Information
We use website and communication information to:
• respond to inquiries
• provide requested information
• communicate about appointments or scheduling
• provide general customer service
• improve website performance
• maintain website security
• comply with legal obligations
We do not sell personal information collected through our website or communications.
We do not use contact information submitted through service inquiries for commercial
marketing.
3. Email Communications
We use email to respond to inquiries and communicate information you request.
Please be aware:
• Standard email may not be fully secure.
• Avoid sending highly sensitive personal identifiers or confidential documents through
unsecured email unless instructed to use a secure method.
4. Text Messaging (SMS)
Disability Resource Association (DRA) may use text messaging (SMS) to
communicate with clients regarding services you have requested. SMS messages may
include appointment reminders, scheduling updates, service coordination,
documentation requests, and other customer service communications.
Message frequency may vary. Message and data rates may apply. You may opt out at
any time by replying STOP. For assistance, reply HELP or contact Disability Resource
Association (DRA) at (636) 931-7696 or cds@dra4help.org.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
Mobile Phone Numbers and SMS Opt-In Data
We do not sell, rent, share, or otherwise disclose mobile phone numbers or SMS opt-in data to any third parties for their marketing or promotional purposes. Text messaging originator opt-in data, consent records, and associated metadata will not be shared with outside organizations except as necessary to deliver messaging services through authorized service providers.
For additional information, please review our SMS Text Messaging Terms
5. Sharing of Information
We do not sell or rent personal information.
Information may be shared only when:
• required by law
• necessary to respond to your request
• needed to maintain website operations through trusted service providers operating under
confidentiality obligations
We may share aggregated, non-identifiable website usage statistics for operational analysis.
6. Data Security
We take reasonable administrative and technical measures to protect information collected
through our website and communications, including:
• secure website hosting
• access controls
• limited staff access
• routine review of website practices
No electronic system is completely secure; however, we strive to protect your information.
7. External Links
Our website may contain links to third-party websites. DRA is not responsible for the privacy
practices of external sites.
8. Policy Updates
We may update this policy periodically. Updates will be posted on this page with a revised
effective date.
9. Contact Information
Disability Resource Association (DRA)
Phone: (636) 931-7696
Email: cds@dra4help.org
Website: https://www.dra4help.org