Procedure for Filing a ADA Complaint
HOW TO FILE A COMPLAINT: Information pertaining to filing a complaint is posted on our agency’s website, and in public areas of our agency. All documents will be translated upon request.If an individual prefers, they may submit a written complaint in their language of origin to Disability Resource Association, Executive Director at 130 Brandon Wallace Way, Festus, MO 63028, or call 636-931-7696.The complaint should include:
- Your name, address and telephone number. Specific, detailed information (how, why and when) about the alleged act of discrimination.Any other relevant information, including the names of any persons, if known, the agency should contact for clarity of the allegations.
Please submit your complaint form or hand-written complaint to the Executive Director at DRA or mail to DRA at: 130 Brandon Wallace Way, Festus, MO 63028.
You may download the ADA Complaint Form Here or request a copy by writing to Disability Resource Association, 130 Brandon Wallace Way, Festus, MO 63028.
Information on how to file a Title VI complaint may also be obtained by calling Disability Resource Association at 636-931-7696.
COMPLAINT ACCEPTANCE: Disability Resource Association will process complaints that are complete. Once a completed Title VI/ADA Complaint Form or hand-written complaint is received, DRA will review it to determine if DRA has jurisdiction. The complainant will receive a letter informing them whether or not the complaint will be investigated by DRA.
INVESTIGATIONS: Disability Resource Association will generally complete an investigation within 90 days from receipt of a completed complaint form. If more information is needed to resolve the case, DRAs may contact the complainant. Unless a longer period is specified by DRA, the complainant will have ten (10) days from the date of the letter to send requested information to the DRA investigator assigned to the case.
If the requested information is not received within that timeframe the case will be closed. Also, a case can be administratively closed if the complainant no longer wishes to pursue the case.
LETTERS OF CLOSURE OR FINDING: After the Title VI/ADA investigator reviews the complaint, the Title VI/ADA investigator will issue one of two letters to the complainant: a closure letter or letter of finding (LOF).
- A closure letter summarizes the allegations and states that there was not a Title VI/ADA violation and that the case will be closed.
- A Letter of Finding (LOF) summarizes the allegations and provides an explanation of the corrective action taken.
If the complainant disagrees with Disability Resource Association’s determination, the complainant may request reconsideration by submitting the request in writing to the Title VI/ADA investigator within seven (7) days after the date of the letter of closure or letter of finding, stating with specificity the basis for the reconsideration. Disability Resource Association will notify the complainant of the decision either to accept or reject the request for reconsideration within ten (10) days. In cases where reconsideration is granted, Disability Resource Association will issue a determination letter to the complainant upon completion of the reconsideration review.
A person may also file a complaint directly with the Federal Transit Administration, at the FTA Office of Civil Rights, 1200 New Jersey Avenue SE, Washington, DC 20590.